Our commitment to quality means that all our outfits are meticulously crafted to meet the unique preferences of our valued customers. As a result, we do not offer exchanges based on personal preferences.

Exchanges will only be facilitated in the unlikely event that you receive a defective or incorrect item. In such circumstances, we require that the purchased item remains unused and undamaged. Your satisfaction remains our priority.

Return Policy:
At Naureen Jamal, we consider all orders to be final and non-refundable. However, we do offer the option of an exchange if, in the rare instance, an incorrect item has been dispatched to you. The availability of an exchange is contingent upon product and size availability.

To be eligible for an exchange, any concerns or discrepancies should be promptly reported to us within one week of receiving your order. Claims made after this timeframe will regrettably not be honored.

Refund Policy:
We adhere to a no-refund policy. All sales are considered final, and we do not provide monetary returns. Instead, we offer the possibility of exchanging your purchase for items of equal or higher value, ensuring that you continue to enjoy our quality products. Your satisfaction remains at the core of our commitment to excellence.